| CSRS
has a 40 telephone in-house data collection
center. We have extensive experience
with Consumer and Business-to-Business
Telephone Research. CSRS believes it
must customize its efforts to address
the special needs of individual clients
and their unique studies. CSRS has also
worked on numerous long-term health
related projects that deal with sensitive
topics. On these projects our emphasis
is to recruit and train interviewers
who could establish a rapport with respondents
across several ethnic groups and lifestyles
while questioning them about a highly
sensitive subject. CSRS provides intensive
interviewer training prior to the start
of the project, and throughout the duration
of the project as necessary. CSRS quality
control monitoring establishes a method
to both ensure that interviewers are
properly conducting the interview and
to allow our clients to listen to interviews. CSRS
is a licensed user of Computers for
Marketing Corporation (CFMC) Survent
CATI software, and utilizes this
software on our Novell Network dedicated
to CATI interviewing. The CATI questionnaires
are programmed to automatically direct
interviewers to follow the appropriate
sequence of questions, to handle
rotations, randomizations, quotas
and project specific calling rules.
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