Open end questions can be coded or provided as verbatims as required.

CSRS has an in-house coding department which converts verbatim responses, phrases, and ideas on open-ended questions, e.g., “What do you like about the product?”; “What about the service could be improved?”, etc. into numeric symbols that can be converted into quantitative data. This process organizes and simplifies the many different answers respondents give into a something that is quantifiable and understandable.

Our coding staff has a wealth of experience coding virtually all types of open ended responses, creating and grouping codes, clarifying ambiguous answers, and creating additional codes for those responses which appear multiple times in the “other” category.

We work with our clients to expedite the coding process and to ensure that the codes developed meet with their approval. Codes are available as Word documents and prior to the start of coding are sent to our client for their approval.